Widerrufsrecht

Refund Policy

OVERVIEW

Thank you for shopping with ICB STRUCTURAL LTD.

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with this Refund Policy.

By placing an order on our website, you agree to the terms outlined below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with all original packaging and accessories.
  • Include proof of purchase or your order confirmation.

Returns requested after the 30-day return period may not be accepted.

2. How to Request a Return

To initiate a return, please contact our customer support before sending any item back.

Email:
standifurgollihue@gmail.com

Please include:

  • Your order number
  • Your full name
  • A brief description of the reason for the return

If your request is approved, we will provide return instructions.

Please do not send products back without prior authorization, as unauthorized returns may not be accepted.

3. Return Shipping Costs

Unless otherwise required by applicable consumer protection laws, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

4. Non-Returnable Items

The following items are generally not eligible for return:

  • Personalized or custom-made products
  • Gift cards
  • Digital products or downloadable content
  • Items that have been used, damaged, or altered after delivery
  • Products returned without prior authorization

If you are unsure whether your item is eligible, please contact us before requesting a return.

5. Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review your request and work with you to provide an appropriate solution.

6. Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original product (if eligible) and place a new order.

7. Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Refunds are typically processed within 5–10 business days after approval.

Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

8. Late or Missing Refunds

If you have not received your refund after 10 business days from receiving our approval email:

  1. Check your bank account.
  2. Contact your credit card company or payment provider.
  3. Contact your bank.

If you still have not received your refund, please contact us:

Email:
standifurgollihue@gmail.com

9. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If your order has already been shipped, it cannot be cancelled and must instead follow the return procedure described in this policy.

10. Consumer Rights

Nothing in this Refund Policy limits or excludes any mandatory consumer rights provided under applicable law.

Where required by law, statutory consumer rights shall prevail over this policy.

11. Contact Information

If you have any questions regarding returns or refunds, please contact us:

ICB STRUCTURAL LTD

Registered Office:

20 Craigholme

Johnstone

Scotland

PA6 7DB

United Kingdom

Company Number: SC865387

Email: standifurgollihue@gmail.com

Business Hours:

Monday – Friday

09:00 – 18:00 (GMT)

Last Updated: August 5, 2026